Business Automation
Automate the work your team keeps repeating
Connect repeat tasks, reminders, updates and data movement so they do not depend on someone doing the same thing manually every time.
What can be automated
Follow-ups
Send scheduled or event-based email or WhatsApp messages where supported.
Status updates
Notify customers or staff when something changes.
Approvals
Move a request to the next person and send reminders when action is needed.
Data transfer
Move information between supported systems without retyping it.
Documents
Generate or send routine confirmations, receipts or documents.
Recurring reports
Collect information and send scheduled summaries.
Automation or full system?
| Criterion | Automation | Full system |
|---|---|---|
| Best for | One repeated workflow | Several connected parts of the business |
| Interface | May be minimal | Usually a full application |
| Data | Often uses existing tools | May become the central source of data |
| Example | Send payment confirmation automatically | Manage the full order-to-payment workflow |
| Start here when | The process already works but wastes time | The process itself needs a new system |
Automation
Best for
One repeated workflow
Interface
May be minimal
Data
Often uses existing tools
Example
Send payment confirmation automatically
Start here when
The process already works but wastes time
Versus
Full system
Best for
Several connected parts of the business
Interface
Usually a full application
Data
May become the central source of data
Example
Manage the full order-to-payment workflow
Start here when
The process itself needs a new system
Good candidates for automation
- The task repeats often
- The steps are predictable
- The information is already available digitally
- Delays or missed steps cause problems
- Staff spend time copying information between tools
Automate later if
The process changes constantly, the required data is inconsistent, or nobody has agreed how the process should work yet.
See Process & Systems ImprovementHow the project moves
- 01
Define the workflow
Agree the trigger, steps, exceptions and expected result.
- 02
Connect systems
Set up supported connections and rules where available.
- 03
Test
Run realistic triggers and check error handling.
- 04
Hand over
Document the workflow and support launch.
Pricing
- Starting from
- KES 40,000
- Typical range
- KES 40K–350K+
- Estimated delivery
- 2–5 weeks one workflow5–10 weeks several workflows
Timing depends on scope, integrations, feedback and existing data.
What changes the price
- Number of steps
- Number of systems being connected
- API/provider requirements
- Error handling
- Approval logic
- Notification channels
- Volume
- Monitoring requirements
Frequently asked questions
What kinds of tasks can be automated?
Routine follow-ups, status updates, approvals, document dispatch, recurring reports and moving information between tools where suitable connections exist. The exact list depends on the process and the systems involved.
Do I need to replace my existing tools?
Not always. Automation often works with tools you already use, provided those tools offer a suitable way to connect. We confirm this during scoping.
Can automation use WhatsApp, email or M-Pesa?
Services such as email, WhatsApp or payment platforms may be connected where suitable supported integrations are available. They are not included by default. We confirm provider access and practical limits during scoping.
What happens if one connected service is unavailable?
External services can fail or change. Projects that depend on them need monitoring and a clear plan for errors. We discuss that during scoping so the team knows what to expect.
When is automation not worth building?
If the process changes constantly, the data is inconsistent, or nobody agrees how the work should run, automation will usually amplify the mess. In those cases it is better to clarify the process first.
How long does an automation take?
A single well-defined workflow can often be delivered in 2–5 weeks. Several connected workflows typically require 5–10 weeks.
Discuss your project.
Tell us what the business needs to do and where the current process falls short.